SHIPPING INFO
Due to pandemic, Pos Indonesia can only ship using EMS, they are working together with DHL to deliver your package.
Please note that EMS CAN NOT SEND to PO BOX.
Always give us contactable email and phone number so DHL courier can contact you.
You can find Tracking Number on Your Paypal Transaction Details.
Please note that EMS CAN NOT SEND to PO BOX.
Always give us contactable email and phone number so DHL courier can contact you.
You can find Tracking Number on Your Paypal Transaction Details.
Below are price estimation for shipping fee using EMS :
All prices exclude customs fee.
All prices exclude customs fee.
Any additional fees imposed by customs and taxes of the customer’s country are not within our responsibility and customers are required to pay for it themselves.
RETURN/REFUND POLICY
UR SHIPPING/RETURN/REFUND POLICY
We will give you two options for these cases
RETURNED PACKAGE
– Reshipping : You are required to pay for the shipping fee again.
– Refund : only for product price, shipping fee is non refundable
LOST PACKAGE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : only for product price, shipping fee is non refundable
DAMAGED DUE TO COURIER SERVICE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : we will refund half the price of the damaged product.
Unless arrangements are made with us, you cover the cost of the return.
We will give you two options for these cases
RETURNED PACKAGE
– Reshipping : You are required to pay for the shipping fee again.
– Refund : only for product price, shipping fee is non refundable
LOST PACKAGE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : only for product price, shipping fee is non refundable
DAMAGED DUE TO COURIER SERVICE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : we will refund half the price of the damaged product.
Unless arrangements are made with us, you cover the cost of the return.